For large corporations, it represents the latest technology with several implications: it reduces operational costs, it provides increased opportunities for collaboration, and it provides a competitive edge in the global markets. To take advantage of VoIP benefits for small business, one must implement VoIP solutions. Hosted PBX service offers many advantages over other options such as dedicated IP phone or cable phone.
Hosted PBX provides several features that your existing phones do not offer. It offers integrated voice and data solutions, along with advanced features like IVR, call forwarding, and automated call distribution. A majority of hosted pbx systems run on open source software applications, which make them highly flexible and customizable. You can create extensions and integrate third party applications, like Microsoft Office, for added functionality.
Among the most popular features offered by hosted pbx systems is SIP trunks. SIP trunking allows multiple calls to be placed within the same network. This type of service is perfect for businesses that need to handle large volume of calls.
Many small businesses today have switched over to hosted PBX phone system. Hosted pbx phone systems allow users to connect to a virtual number from anywhere, anytime. With a hosted pbx phone system, employees can talk to customers, vendors, and partners from any location. Some hosted pbx services even allow you to access your voicemail through the Internet. In other words, employees can take their phones with them everywhere they go.
A VoIP service offers many options to manage voice calls, depending on how you prefer to do it.
The hosted VoIP phone system allows you to control your voice calls through various features. Depending on the feature, there are four main categories of voice calls in a VoIP business phone system: basic call forwarding, call transferring, automated attendant, and integrated communication. The fourth category, integrated communication, is ideal for small businesses that have limited number of phone lines or employees.
Basic call forwarding is similar to a traditional phone system. It allows two-way voice calls and accepts incoming calls through internet connection. When a caller connects with a specific internet dial up number, it will forward the call to that particular number. This feature is also useful for multi-line billing as it forwards all calls made to the specified lines.
Call transferring enables you to place calls from internet protocol to landline numbers. VoIP services usually support call forwarding through internet protocol. There are various types of internet protocol phones available in the market, and they are compatible with most of the VoIP services.
An automated attendant is another important feature provided by most VoIP providers.
An automatic attendant, as the name suggests, greets the callers with an automated message and conducts a pre-call assessment before the call is answered. It also provides advanced business communication suite like transcription services, translation and speech translation, and white boarding. The most important aspect of any VoIP Phone system is its reliability and performance. Reliability refers to the ability of the system to accommodate calls even when the network is down. A good VoIP provider should be able to meet business expectations in terms of reliability and performance.
Providers often offer VoIP phones along with various other web-based applications that can be used in conjunction with the internet service. Some of these applications include business conferencing, instant messaging, remote access, video conferencing, and transcription services. Other services that can be offered by VoIP providers include file synchronization, white listing, online inventory management, content updating, and business process integration. VoIP systems are ideal for companies that require an affordable business communication suite, and these services are quite beneficial in meeting the communication needs of a large workforce.
Unlike traditional phones, VoIP phones do not need to be linked to the telephone lines, so there is no chance of interference from other telephone lines. A VoIP Phone service is capable of transmitting data at high speeds since the voice and data packets can be transmitted digitally. The high-speed internet connection is what allows VoIP telephones to make use of the latest technologies like Bluetooth, mobile broadband, Wi-Fi, and cellular technology. VoIP phones also use the most recent compression algorithms in order to transmit the data. In addition, VoIP can transmit texts, images, video, audio, and various other types of media without any significant reduction in the quality.
- Today, most businesses are realizing the benefits of a cloud-based phone service solution.
- Cloud-based services allow companies to benefit from features that include advanced caller identification, multi-line billing, automatic redial, and unified communications.
- With this advanced service providers are able to provide their customers with the capability to reach out to multiple locations with one simple VoIP phone system.
- Most importantly, cloud based VOIP phones are cost effective and eliminate the need to upgrade or purchase additional hardware for a business phone system.