Frost & Sullivan Awards Baxter's Biopharma Solutions Business The 2008 North American Customer Service Leadership Of ... (PharmaceuticalOnline) Published on Mon, 17 Nov 2008 10:39:11 GMT Based on its recent analysis of the pharmaceutical contract manufacturing market, Frost & Sullivan has awarded Baxter's BioPharma Solutions (BPS) with the 2008 North American Frost & Sullivan Customer Service Leadership of the Year Award at the 2008 Excellence in Healthcare Innovation Awards Banquet held in San Antonio, Texas, on Wednesday, November 12, 2008. Click Here for Other Details

HCL Advances Go Green! Initiative With Carbon Neutral Global Customer Meet (Marketwire via Yahoo! Finance) Published on Mon, 17 Nov 2008 11:11:00 GMT HCL Technologies, a leading global IT services provider, today announced that Unstructure 2008, its annual Global Customer Meet, will be a carbon-neutral event as it offsets its carbon emissions with Carbonfund.org, one of the country's leading carbon offset organizations. Click Here for Other Details

CONVERGYS THOUGHT LEADERSHIP SPEAKER SERIES: When transitioning business functions like customer service to an ... (Centre Daily Times) Published on Thu, 13 Nov 2008 14:40:34 GMT At the Frost & Sullivan Customer Contact 2008 Europe Conference this week in Barcelona, Spain, Convergys Corporation (NYSE: CVG), a global leader in relationship management, shared its insights on best practices for transitioning to an outsource service provider for those companies undertaking a transition for the first time. Click Here for Other Details

Retirement Living: Call-center firms offer legitimate work-at-home opportunities (Market Watch) Published on Sun, 16 Nov 2008 20:57:29 GMT You?ve heard of off-shoring. What about home-shoring? That?s a term some use to describe companies tapping U.S. workers to answer tech-support and customer-service calls -- from home. Click Here for Other Details

Buongiorno Wins Contract With 3 Businesses in the UK and Ireland (Cellular-News.com) Published on Mon, 17 Nov 2008 13:00:16 GMT Italian mobile content vendor, Buongiorno says that it has won the bid for the outsourcing of Hutchison 3G's Mobile's Java Games Platform in the UK & Ireland. Click Here for Other Details

Buongiorno Wins Contract With 3 Businesses in the UK and Ireland (Marketwire via Yahoo! Finance) Published on Mon, 17 Nov 2008 11:08:00 GMT Buongiorno S.p.A a global leader in mobile content, today announced the successful bid for the outsourcing of 3 Mobile's Java Games Platform in the UK & Ireland. This will be the first significant implementation of a Games Store by Buongiorno since the merger with UK's iTouch last year, and the first to be implemented by the Group in the UK & Ireland. Click Here for Other Details

arvato digital services Expands Global Footprint with Opening of Customer Care Center Facility in East Wood City, ... (Centre Daily Times) Published on Thu, 13 Nov 2008 14:23:55 GMT arvato digital services, a global provider of integrated service packages in the IT/high-tech, bank, tourism, games, video and audio sectors, announced today the successful opening of its new state-of-the-art customer care center facility at the Eastwood City Cyber Park in the Philippines. Headed by a recently appointed local management team and staffed by an initial group of more than 300 ... Click Here for Other Details

World Business Process Outsourcing Market to Reach $975 Billion by 2012, According to New Report by Global Industry ... (PRWeb via Yahoo! News) Published on Thu, 13 Nov 2008 07:01:00 GMT With the development of the BPO market, service providers are experiencing increasing growth opportunities. Demand of companies is on the rise along with the expectations of the clients. Execution of deals depends on the ability of companies to meet client demands. Future of business process outsourcing depends on investments made by vendors and the relationship of vendors with clients. Click Here for Other Details

arvato digital services Expands Global Footprint with Opening of Customer Care Center Facility in East Wood City, ... (Business Wire via Yahoo! Finance) Published on Thu, 13 Nov 2008 14:00:00 GMT VALENCIA, Calif. & EASTWOOD CITY, Philippines----arvato digital services, a global provider of integrated service packages in the IT/high-tech, bank, tourism, games, video and audio sectors, announced today the successful opening of its new state-of-the-art customer care center facility at the Eastwood City Cyber Park in the Philippines. Click Here for Other Details

COPC Inc. and SOCAP International Expand Customer Care Benchmarking Relationship (Business Wire via Yahoo! Finance) Published on Thu, 13 Nov 2008 14:05:00 GMT AUSTIN, Texas----COPC Inc. , the world?s leading authority on customer contact centers and vendor management operations, and SOCAP International , a professional society of best-in-class customer care experts from the Fortune/Forbes 1000, today announced a strategic partnership expanding their groundbreaking work in customer service standards benchmarking. Click Here for Other Details

HCL Advances Go Green! Initiative With Carbon Neutral Global ... - MarketWatch Published on Mon, 17 Nov 2008 11:15:01 GMT HCL Advances Go Green! Initiative With Carbon Neutral Global ... MarketWatch - 2 hours ago Since its inception into the global landscape after its IPO in 1999, HCL focuses on 'transformational outsourcing,' underlined by innovation and value ... Click Here for Other Details

Stop outsourcing my customer-service calls to India - Christian Science Monitor Published on Fri, 14 Nov 2008 13:37:36 GMT Stop outsourcing my customer-service calls to India Christian Science Monitor, MA - Nov 14, 2008 (By the way, a hint to outsourcing companies: Telling your Asian subcontinental employees to identify themselves as ?Kenny? or ?Billy? or ?Butchie? simply ... Click Here for Other Details

Understanding UK SMBs' Procurement Strategies and Outsourcing ... - Live-PR.com (Pressemitteilung) Published on Mon, 17 Nov 2008 04:15:48 GMT Understanding UK SMBs' Procurement Strategies and Outsourcing ... Live-PR.com (Pressemitteilung), Austria - 9 hours ago The majority consider the most important factors to be the standard of customer service, service performance and a strong existing working relationship. ... Click Here for Other Details

CONVERGYS THOUGHT LEADERSHIP SPEAKER SERIES: When transitioning ... - Business Wire (press release) Published on Thu, 13 Nov 2008 14:19:08 GMT Business Wire (press release) CONVERGYS THOUGHT LEADERSHIP SPEAKER SERIES: When transitioning ... Business Wire (press release), CA - Nov 13, 2008 Top of the list, she believes, is outsourcing customer service. For those who make the decision to do so, following best practices can help the transition ... Click Here for Other Details

Frost & Sullivan Awards Baxter's Biopharma Solutions Business - Pharmaceutical Online (press release) Published on Mon, 17 Nov 2008 10:50:10 GMT Frost & Sullivan Awards Baxter's Biopharma Solutions Business Pharmaceutical Online (press release), PA - 3 hours ago Each year, Frost & Sullivan presents this award to the company that has demonstrated excellence in customer service and satisfaction. ... Click Here for Other Details

COPC Inc. and SOCAP International Expand Customer Care ... - MarketWatch Published on Thu, 13 Nov 2008 14:11:29 GMT COPC Inc. and SOCAP International Expand Customer Care ... MarketWatch - Nov 13, 2008 ... including performance improvement for buyers and providers of customer service, customer contact center and business process outsourcing operations. ... Click Here for Other Details

ICT GROUP to Present at UBS Global Technology & Services Conference - MarketWatch Published on Fri, 14 Nov 2008 15:04:09 GMT ICT GROUP to Present at UBS Global Technology & Services Conference MarketWatch - Nov 14, 2008 a leading global provider of customer management and business process outsourcing solutions, today announced its participation at the UBS Global Technology ... Click Here for Other Details

Healthaxis Announces Third Quarter 2008 Operating Results - MarketWatch Published on Fri, 14 Nov 2008 13:34:05 GMT Healthaxis Announces Third Quarter 2008 Operating Results MarketWatch - Nov 14, 2008 Excluding the effects of the lost customer, BPO services revenue was higher than last year due largely to the addition of accounts payable outsourcing ... Click Here for Other Details

HCL Advances Go Green! Initiative With Carbon Neutral Global ... - International Business Times Published on Mon, 17 Nov 2008 11:39:02 GMT HCL Advances Go Green! Initiative With Carbon Neutral Global ... International Business Times, NY - 2 hours ago Since its inception into the global landscape after its IPO in 1999, HCLfocuses on 'transformational outsourcing,' underlined by innovation andvalue ... Click Here for Other Details

SpeechCycle Pioneers Transformation Services for the 21st Century ... - MarketWatch Published on Wed, 12 Nov 2008 18:09:42 GMT SpeechCycle Pioneers Transformation Services for the 21st Century ... MarketWatch - Nov 12, 2008 Additionally, contact center customer experience improvement is now a C-level mandate driving requirements for consistency across all interaction channels ... Click Here for Other Details